COVID-19 Visitor Procedures
Museum admission is now on a timed-entry basis. All visitors, including members, must book an advanced ticket reservation to visit the Museum.* Tickets will also be available to book on-site, although space at the time of arrival is not guaranteed. Please book your visit here.
Bring a mask. As outlined in Stage 3 of the Reopening Ontario roadmap, all visitors and staff are required to wear a face mask while in the building. We are following the City of Toronto By-Law 541-2020. Please contact us at email@example.com if you require any accommodations around mask-wearing.
Health and safety is our top priority – effective October 22, 2021, all visitors aged 12 and older must show proof of vaccination along with valid ID. In accordance with the province’s vaccine certificate policy, all visitors aged 12 and older will be asked to show proof of vaccination effective Friday, October 22, 2021, when the enhanced vaccine certificate and verification app becomes available.
To be considered fully vaccinated, you must have received your second shot at least 14 days before your visit. You can present either a paper or digital copy of your vaccination receipt, along with supporting ID that includes your name and date of birth. You can see a full list of acceptable documents here.
If you’re visiting us from outside of Ontario or outside of Canada, you will also be required to show your proof of vaccination, along with supporting identification that includes your name and date of birth.
Implementation and details
- We expect all visitors 12 and up to be fully vaccinated against COVID-19.
- Effective immediately, guests of onsite programs must show acceptable proof of vaccination for entry in accordance with provincial regulations.
- As of October 22, we will require proof of vaccination for all visitors 12 and up. Entry will be denied to individuals 12 and older who cannot prove full vaccination status.
- The Museum will accept the Ontario enhanced vaccine certificate when it becomes available. Until then, and after the vaccine certificate is available, we will also accept the following documentation:
- Receipt of full COVID-19 vaccination issued by the public health authority that administered the vaccine.
- Government-issued id (i.e. Driver’s license or passport) that matches the proof of full vaccination documentation.
- Acceptable vaccinations
- The Museum will accept any combination of vaccines currently approved by the Province of Ontario, with the last dose having been administered at least 14 days before a visit. Please visit the Ontario.ca website for more information.
The Museum will accept document exemptions as outlined by the Province of Ontario.
Children 11 and under are not required to be vaccinated and do not need to show negative test results at this time.
Museum staff and volunteers
Please note that the Textile Museum of Canada has an internal policy requiring all employees, volunteers, trustees, contractors, and students to be fully vaccinated.
Please travel light!
Our coatroom is currently closed and there is no storage for large bags or suitcases at this time. Backpacks must be worn on your front.
We have a no food or drink policy at the Museum.
Our water fountain is currently unavailable, so we will allow water bottles in the Museum provided they remain sealed at all times while in the galleries.
Please self-screen before your visit.
If you or a member of your party are experiencing symptoms, or think you may have come into contact with someone with COVID-19, please stay home. We’d love to welcome you at a later date.
Before beginning each shift, all employees and volunteers must complete the Ontario COVID-19 self-screening tool and attest that they are healthy enough to enter the building. They have been instructed not to come to the Museum if they feel sick, to follow provincial health guidelines and abide by any self-isolation requirements.
Please wash your hands!
The health and safety of our visitors, volunteers, and staff is our top priority. To ensure best practices, we have increased our cleaning frequency. Washrooms with sinks are located on the Mezzanine and 2nd Floor and hand sanitizer is available throughout the Museum – please use freely!
Air Quality Improvements
We are excited to announce that funding from the Ontario Trillium Foundation’s Resilient Communities Grant has enabled us to improve the air quality in the Museum. We now have high-efficiency filters (MERV-13) and UV lights installed, bringing the Indoor Air Quality of the building to a standard exceeding the health and safety air quality recommendations.
Please follow our capacity signage while in the Museum.
Contactless payment is preferred at the reception desk, in the Shop. and in the Learning Hub.
Please follow these guidelines when inside the Museum:
- Stay 2 metres (6.6 feet) away from other visitors not in your party.
- Wear a mask at all times.
- Follow posted health and safety and directional signage.
- Wash your hands often and use the hand sanitizer located throughout the Museum.
- Cough or sneeze in a tissue. If no tissue is available, use your elbow.
- Avoid touching your eyes, nose and mouth.
- Be mindful when using the washrooms and wait for others to exit.
*If you need assistance with booking a ticket, please contact firstname.lastname@example.org or 416-599-5321 during opening hours (Wednesday 11:30 am to 7 pm, Thursday to Saturday – 10 am to 5:30 pm.)